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Multiplayer AI for customer operations

Where customer
support teams
and AI agents
work as one.

Give your support team AI teammates that learn from them—and get to work.

Get a demo See the difference
Live operations
TEAM LEADERSHIP
Company BrainLearning from the whole team
Hannah’s teamHuman + AI agents · Every agent has an assistant
Level 22 human agents
Level 14 humans + 4 AI agents← Escalations
HUMAN EXPERTISE. SHARED INTELLIGENCE.

See what working
together looks like.

One customer care team. Three real-world situations.
Explore how people and their bots learn, create and run operations together.

01 / OBSERVE → LEARN

It starts with
a human.

Maya clicks Teach a task and resolves a damaged-order ticket. Nova observes the steps and the reasoning behind them.

Suzane reviews the proposed skill before it becomes something the team’s bots can reuse.

Discover Observe ↗
Observe / Damaged orderProduct walkthrough · sample data
MayaAgent level 1 · teaching
NovaWaiting for Maya
Maya chooses when to share her work session.
  1. Z
    ZENDESK / TICKET #1048Read the damaged-delivery request

    Match the customer, photos and order number.

    01
  2. S
    SHOPIFY / ORDER #2041Verify the order and delivered items

    Check the €48 item against the refund policy.

    02
  3. MAYA / HUMAN JUDGMENTExplain why no return is needed

    Damage confirmed. Apply the approved policy.

    03
✳
WHAT NOVA WILL LEARNResolve a damaged order

Steps + context + decision rules → a skill for review.

Not started
Suzane · Trainer 1 reviews the skill with Sage.
Learn from real work. Share reviewed skills. Optimize as a team.Explore Optimize ↗
CONNECTED TO YOUR OPERATIONS

Keep your tools.
Connect your team.

Your tickets. Your customer data. Your business tools. Bring them together in Supraway, so people and AI can move the same case forward.

Explore integrations
TRY A WORKFLOW
Illustrative workflow
01 Bring in the context
TICKET
#1842 · Alex Morgan

“Can I change my delivery address?”

New request
ORDER
#1048 · Alex Morgan
Not yet fulfilledAddress editable
Order context
02 Work as one
suprawaySHARED CASE

One request.
The whole picture.

Maya Support agent

Nova, check the order before we update it.

Nova AI teammate

It hasn’t shipped. The new address is ready for your review.

Maya reviewed the changeApproved to update the order
03 Act in your tools
IN SHOPIFY

Address updated.

The approved change is written back to the order.

IN ZENDESK

Customer informed.

A confirmation and the action history stay with the ticket.

Same tools.
A more connected operation.

Your team sets the permissions. Decide what agents can read, prepare and execute.

See it in a demo
CONNECTION WALKTHROUGH

Connect Zendesk

Connect a workspace, choose access, then assign the connection to your bots.

  1. 01 · Sign in to your workspaceYour administrator authorizes the connection.
  2. 02 · Choose what bots can doRead tickets, prepare replies and update case status.
  3. 03 · Assign access to the teamClara + Link configure access. George + Helix review it.
This is a product preview. No account is connected and no data is accessed here.
Explore the connected workflow ↗
Customer operations. Better together.

Put your expertise
to work. Together.

See customer context, business rules and agent actions come together in an interactive return workflow.

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